In business, we are constantly trying to find ways to improve efficiency and effectiveness. One way of doing this is through the use of business process management (BPM). BPM is a term that refers to the various methods and techniques used by businesses to improve the way they operate.
Business process management is the process of designing and maintaining an environment in which individuals, working together in groups, efficiently accomplish selected aims. This basic definition needs to be expanded as manager’s carry out the managerial functions of planning, organizing, staffing, leading and controlling.
The five core functions of management are:
1. Planning – Establishing the objectives of the organization and determining how they will be achieved
2. Organizing – Determining what tasks need to be done, who will do them, and how they will be coordinated
3. Staffing – Hiring and training employees
4. Leading – Motivating employees to achieve the objectives of the organization
5. Controlling – Monitoring progress and ensuring that it conforms to plans and standards
BPM is not just a tool or technique, but rather a management system that can be used to align business processes with strategic goals. It can help organizations to become more agile, flexible and responsive to change.
The goals of business process management are:
1. To improve the efficiency and effectiveness of business operations
2. To improve customer service
3. To improve communication and coordination within the organization
4. To improve the ability to respond to change
5. To improve organizational performance
BPM is not a new concept and has been around for many years. However, it has only recently become popular as businesses have started to realize the benefits that can be achieved through its use.
Management applies to small and large organizations, to profit and not-for-profit enterprises, to manufacturing as well as service industries. The principles of management are the same in all types of businesses. The specific methods and techniques used will, of course, vary depending on the type of business and its environment.
The focus of business process management is on the efficient and effective accomplishment of objectives. The aim is to create an environment in which individuals can work together to achieve common goals. By using BPM, businesses can become more responsive to change, improve communication and coordination within the organization, and achieve improved performance.
BPM is not a stand-alone system, but rather it must be integrated with other systems within the organization, such as human resources, information technology and accounting. It also needs to be aligned with the organization’s strategic goals.