Customer Service Technician

Job description

Position Overview:

The Customer Service Technician will execute and address items on the warranty work orders in accordance with Empire Communities’ policies in a timely manner, assuring standards are met in every assigned task and in strict accordance to the Health and Safety Act.

Key Functions & Duties:

• Identifies and performs required deficiency repair with within the assigned LR community based on the pre-delivery inspection, 30-day, Year-End, 2-Year and MSD submissions.

• Completes all reported and warranted deficiencies in an efficient and highly effective manner.

• Performs tasks under multiple trade functions: residential construction, renovations and repairs

• Effectively communicates and reports progress and trade interventions requirements to on-site Customer Service Administrators

• This position may require the Service Technician to work scheduled overtime and weekends to meet business needs.

• This position may in the future require you to be available “on-call” after regular hours for emergencies.

• Locate and retrieve necessary material to complete assigned work orders

• Protect surrounding areas within the home to minimize clean up and/or accidental damage during and after repair

• Demonstrate courtesy and professionalism with all associates and homeowners

• Assist other Departments and head office when required in the interest of our Customers

• Miscellaneous duties with regard to community and job site cleanliness, maintenance, security etc.

• Suggest and make recommendations for process improvements

• Responsibilities and essential functions may be modified at any time depending on business needs.

Skills and Qualifications:

• Strong interpersonal skills

• Strong customer service experience

• Excellent organizational and planning skills to meet timelines

• Effectively able to communicate information with professionalism

• Excellent verbal and written communication

• Must have 2-3 previous experience in new home construction

• Must be knowledgeable in Tarion warranty program

Preferred Specifications:

• Ability to deal effectively with a high volume of work orders

• Self-motivated and well-organized individual

• Valid drivers’ license, must provide a clean drivers’ abstract

• Must have steel-toed safety boots and hard hat

• Physically able to lift 50 lbs

• Own tools/ ready to work

Location: Caledonia, Ontario

Pay Rate: 25.00 - 25.00

Monday - Friday 7:00am - 5:00 pm



Job Category: Construction

Job Type: Full Time

Job Location: Canada, Ontario, Brampton

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