Customer Service Manager

Job description

As the Customer Service Manager you will work in collaboration and partnering with leaders of all disciplines to improve quality and efficiency. In this role you will implement to drive efficiency, productivity, and operational improvements that lead to improved customer outcomes. Be a brand ambassadors and expert you will provide top-shelf customer service to all customers, handle all inbound/outbound calls, chats, and emails, maintain account tasks and keep DETAILED records, and work with the Leadership team to share insights for efficiency, productivity and improving our customer experience. Your ultimate goal is to build and lead a world class customer service operation that relentlessly focuses on increasing customer loyalty and advocacy through the power of direct customer interactions and cross functional influence.

What you'll do:

Help drive strategic vision and customer support services to maintain alignment at all levels
Create and execute a strategy and plan for a customer service team.
Be a source of regular feedback from our customers to key stakeholders around the business by working to build and maintain a regular feedback loop on products and services.
Be the last point of contact for escalated customers; work with partner teams to resolve customer complaints and provide updates to important partners.
Translate insights from customers into actionable items that will result in measurable improvements to the overall business.
Use data and analytics to improve existing team processes and drive operational efficiencies on the team.
Work with other internal teams to resolve high-profile customer complaints and other priority customer-impacting issues that might arise during the course of business.
Grow and manage a team of customer service executives and/or external support agencies.
Evaluate current customer support tools and make recommendations based on product needs

What you'll bring:

5+ years management experience, 2+ years of direct supervisor or customer service management.
Experience with customer service would be ideal.
You are an expert. You're super organized, know how to prioritize competing tasks and keep always focused on the most important and impactful work.
You understand the main drivers and indicators of quality customer service. You rely on to make sound business decisions. Deep appreciation for KPI driven results.
You have mastered the art of customer satisfaction. You know the right on-brand words, tone, tactics and experience engineering tools to use to de-escalate tough situations and provide effortless support
Passionate about customer experience and a proven track record of developing and implementing process improvements.
Exceptional customer relationship skills.
Strong time management and organizational skills.
Superb attention to detail and decision-making skills.
Willing to learn and acquire new skills and adapt performance accordingly.
Take calls for order
Primary paperwork duties
Filing
Data Entry
Additional Information:


Salary: $16-$21 Based on your experience
Frequency: Per hour
Remote Job: Fully in-person
Employment type: Full-time



Job Postings | MGR Workforce

www.mgrworkforce.com


Location: Arlington, Texas


Pay Rate: 16.00 - 21.00


Shift(s):
Monday - Friday
8:00 am - 4:00 pm
9:00 am - 5:00 pm


Responsibilities:
Experience with customer service would be ideal.
You are an expert. You're super organized, know how to prioritize competing tasks and keep always focused on the most important and impactful work.
You understand the main drivers and indicators of quality customer service. You rely on to make sound business decisions. Deep appreciation for KPI driven results.
You have mastered the art of customer satisfaction. You know the right on-brand words, tone, tactics and experience engineering tools to use to de-escalate tough situations and provide effortless support
Passionate about customer experience and a proven track record of developing and implementing process improvements.
Exceptional customer relationship skills.
Strong time management and organizational skills.
Superb attention to detail and decision-making skills.
Willing to learn and acquire new skills and adapt performance accordingly.
Take calls for order
Primary paperwork duties
Filing
Data Entry


Experience/Qualifications:
5+ years management experience
2+ years of direct supervisor or customer service management


Job Category: Non- Construction

Job Type: Full Time

Job Location: United States, Texas, Dallas

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