Account Manager - Construction & Mining

Job description

The role of Account Manager – Epiroc Products is an opportunity to develop and grow business prospects for Epiroc’s Equipment Sales, Service, consumable, ground support and associated products. Based out of Thunder Bay, this new position will be responsible in taking our surface construction & underground mining business to the next level. You will be responsible for owning the customer relationships and always maximizing your focus on customer centricity.


To develop and grow business prospects and customer relationships for products & services within the Epiroc portfolio
Manage and coordinate the introduction of new products into the market with a focus on equipment, automation, digitalization and consumables.
Champion the development of a territory management plan to increase Epiroc’s market share of Northwestern Ontario through direct or indirect channels
To call on all customers in the Thunder Bay & surrounding area. Note: The candidate will be responsible for all contractors working on customer properties.
Keep Regional Manager and National Sales Manager informed about market conditions and development.
Assist inventory manager to make sure that the warehouse has the right inventory and products are accounted for.
To provide leadership to the organization to ensure a good return for both the client and the company.
To implement guidelines and procedures for contracts, service shop and products in order to minimize waste and increase performance of personnel and equipment.
To issue monthly follow-ups on contract and product performance, (month-end report)
Co-operate with technical department
Assist A/R department in collection procedures.
Provide feedback to the Product Company on market, customer, and product needs / development
To provide technical solutions for drilling applications
Employ management techniques that maximize cost efficiency for the client.
Organize and schedule pro-active test drilling with the purpose of improving our chances for obtaining new business, as well as reactive trouble shooting, with the purpose of retaining existing business.
Investigate complaints and inquiries on all product lines - Education of customers on proper use of products, best practice and establish procedures where necessary.
Technical information to customers
Support and contribute to growth and business development in Canada
Responsibilities list are the main ones but not limited to.
You will also be required to spend a good portion of your time (min 2 days a week) underground, best practice and be a key to helping our customers find efficiencies and continuously improve.

General knowledge of Epiroc products & applications along with the construction / mining market in Canada
A proven track record of achieving growth in business market development along with customer share
Experience in the construction / mining industry will be considered an asset
Superior skills in customer relations & sales with an aptitude to hunt for new business
Portrays experience in market research & development
Possess a high degree of technical ability & initiative
Ability to travel throughout the region at a 50% minimum
Portrays superior customer service skills

5 years of construction or mining related education and / or work equivalent.
5 years of sales and marketing in the construction or mining business or work equivalent
Experience working in the Surface and Underground Drilling Products and Parts & Service business lines along with prior Account Management experience within Epiroc will be considered assets

Location: Thunder Bay, Ontario. Canada

Pay Rate: 28.84 - 38.46

Monday -Friday
8:00 am - 5:00 pm



Job Category: Construction

Job Type: Full Time

Job Location: United States, Texas, Dallas

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